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Customer satisfaction and the future of banking

Read more: https://guardian.ng/business-services/money/customer-satisfaction-and-the-future-of-banking/ These were made possible by the disruptions caused by the revolution in information technology and the market opportunities offered by these never-ending digital innovations. Indeed, nowadays it is possible to do virtually any transaction without the customer leaving the comfort of their homes. Most business owners know that the customer is king […]

Principles of good customer service

BY https://www.business.qld.gov.au/running-business/consumer-laws/customer-service/improving/principles The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. To ensure you provide the best customer service: know […]

Top 10 common problems with Banking in Nigeria

https://businesspost.ng/2019/04/29/5-banks-earn-n15-7bn-on-account-maintenance-charges-in-q1-2019/ By Modupe Gbadeyanka A total of N15.7 billion was netted by the five biggest banks in Nigeria from maintaining the account of their customers in the first quarter of 2019, the research team of Business Post has confirmed. The five bank are Zenith Bank, Access Bank, Guaranty Trust Bank (GTBank), United Bank for Africa (UBA) and […]