A positive first impression is an importantt start to building a good relationship with a customer and an even better wauy to stand out from the competition
Find out about the appearance, attitude, behaviour and product knowledge of your front line employees and how your customers feels about them.
Every banked customer essentially needs ATM service. Do you customers consider your ATMs and alternative channesl to be reliable, trustworthy and efficient?
Customers expect their bank to be able to perform the promised service efficiently and accurately, be willing to assist and provide prompt service while also demonstarting empathy on a consistent basis