News

Customer satisfaction and the future of banking

Read more: https://guardian.ng/business-services/money/customer-satisfaction-and-the-future-of-banking/ These were made possible by the disruptions caused by the revolution in information technology and the market opportunities offered by these never-ending digital innovations. Indeed, nowadays it is possible to do virtually any transaction without the customer…

Read More

Principles of good customer service

BY https://www.business.qld.gov.au/running-business/consumer-laws/customer-service/improving/principles The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often…

Read More

These are the most important things customers want their banks to change urgently

https://www.pulse.ng/bi/finance/finance-these-are-the-most-important-things-customers-want-their-banks-to-change/wpeyzvv by GBENGA BADA Business Insider Sub Saharan Africa identifies some of the important things customers want to be changed by their banks. Banks in Nigeria are going to new lengths to attract and retain customers with various features ranging…

Read More

A Story Of Poor Customer Service And How To Fix It

https://www.forbes.com/sites/adrianswinscoe/2013/11/01/a-common-problem-a-story-of-poor-customer-service-and-how-to-fix-it/#950ccfa620e8 by Adrian Swinsco A few months ago the Consumerist.com website posted a story: To Resolve Some Customer Service Problems, Just Call Back. In the story they advocate that if you are having problems getting the service you want, just call back. This implies…

Read More